IT Technical Support / Helpdesk Consultant

Permanent Jobnet Recruitment
  • Pretoria View on Map
  • Post Date : March 29, 2021
  • Apply Before : April 28, 2021
  • Salary: R 15,000.00 - R 20,000.00 / Monthly
  • Applications 0
  • View(s) 74
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Job Detail

  • Level of Experience Experience required
  • Experience 2 Years
  • Desired Status EE/AA
  • Job Category IT & Telecommunications
  • Qualifications Certificate

Job Description

POSITION: IT Technical Support / Helpdesk Consultant

LOCATION: Waverley, JHB

TYPE: Permanent

SALARY: R15 000 – R25 000

STARTING DATE: ASAP/Immediately

 

JOB PURPOSE:

To provide technical support for all clients, telephonically or via email (or available means).

Provide internal technical support for IT infrastructure.

 

REQUIREMENTS:

  • Matric/Grade 12 & a tertiary education will be advantageous
  • At least 1-year of experience in a similar field
  • Proficiency in desktop applications such as MS Word, Excel, PowerPoint, Outlook
  • A good understanding of the internet and experience with internet applications
  • Customer support, Call Centre support & Technical support
  • Experience with a bulk messaging (email / SMS) system will be an advantage
  • Excellent telephone etiquette & problem-solving skills
  • Excellent customer support & client service
  • Excellent communication skills, with exceptional English language,
  • Experience with a bulk messaging (email / SMS) system an advantage
  • The capacity to work well within a team
  • Attention to detail
  • Knowledge in how operating systems and software works
  • Interpersonal skills
  • The ability to prioritise your workload
  • The capacity to clearly explain a technical problem to a customer/colleague
  • Outstanding listening and questioning skills
  • Analytical & problem-solving attitude

 

DUTIES & RESPONSIBILITIES:

  • Maintain customer services and support SLA’s to clients
  • Setup Standard and Enterprise accounts
  • Manage Ticketing System and Call Systems – Fresh desk & Euphoria
  • Assist in the IT setup of new staff and assist existing staff with IT related issues
  • Interact with customers to provide and process information in response to inquiries
  • Maintain asset register and management
  • Troubleshoot any reported product issue and follow escalation procedure where required respond to requests for user assistance via phone, email, chat, and ticketing system
  • Advise users on how to use software features and resolve technical issues
  • Identify and escalate situations requiring urgent attention track and route problems and requests and document resolutions
  • Prepare activity reports to stay current with system information, changes, and updates

 

APPLICATION

  • To apply suitable candidates are requested to send the following qualifying items to jobs@jobnetrecruitment.co.za
  • Use #ITTS as a reference in the subject line of your email;
    1. Updated CV with your current contact details (we need your contact number & email address, an alternative number, ensure that you are available on instant messaging such as WhatsApp or Telegram)
    2. A cover letter (your cover letter should tell us about your experience & knowledge, what you can offer/bring to the company, and why you believe you are the best-suited candidate for the position?)
    3. Most recent head & shoulders photo of yourself (no sunglasses or inappropriate photo’s please)
    4. Copy of ID
    5. Copy of qualifications & certificates
  • Only applicants that match the minimum requirements of the job specification will be contacted.
  • If you have not heard from us after 2 weeks, please consider your application unsuccessful for this position.

Required skills

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